Select Here to Connect with our Live, On Demand Help Desk*

• EMERGENCY SERVICE is available for those customers who are not able to login from any workstation or fileserver computer.  Therefore, preventing access to ORDERS Plus and the company is down.  If your company is implementing a new fileserver or replacing a bad hard disk, please review the technical document Restoring ORDERS Plus.

• ATTENTION NEW CUSTOMERS: If you are a new customer that has just installed ORDERS Plus, a Site Profile Must Be Submitted Prior to receiving assistance from our CustomerCare Department.  Select Here To Complete a Site Profile.

• SPAM FILTERING - If your company is using any spam filtering products, make sure that you can receive any email from *.ordersplus.com.  Failure to make this change can result in non-delivery of your resolution and other critical notices.

*Representatives are available during normal business hours.  Assistance is available to prospects and customers with an active support contract and incidents available on their account.  If your company does not have an active support contract, click here.